If you have an authorized service provider account, you can add new devices (e.g., RemotEye 4) and register new customer accounts (sub-accounts) under your account. To verify your authorized service provider account, refer to the side menu and locate the "Customer/Device Registration" and "Create Account" pages. If they are present, please adhere to the instructions outlined in this guide to create a new customer account and add a new device. 

Note: To create a new customer account, the customer should also be registering a new device.

1) First, the UPS and RemotEye 4 need to be operational, and the user is logged in as an administrator. Please have them refer to the supplied product documentation if the network configuration for RemotEye 4 is not configured already.

2) Instruct the user to go to RemotEye 4 (device to be added) web interface Settings > RemotEye 4 System Settings > System/Network menu and enter System Name as follows, for example, "1600XP 18kVA 160300007," and click on the Set button to confirm. 

3) Instruct the user to go to the "Remote Monitoring Service" form (Settings > Remote Monitoring Service). Once the form is filled out and saved on the device, have them take a screenshot and email it to you.

4) Once the email is received, login to the TMS web portal, click on the Setup menu, select Customer/Device Registration, and enter data accurately as in the email.

a) User (select the new user option)
b) Company name (select the new company option and enter the company name below)
c) Contact information (enter user's first and last name)
d) Contact email (enter user's email address)
e) Contact phone (enter user's phone number)
f) TIC Sales Order # (Confirm the user sent TIC a PO for the monitoring service - optional)
g) Device Type (Select the RemotEye version)
h) Lease Time (Select the time for monitoring service based on the PO. Set 12 months as default)
i) Device S/N (This is the RemotEye serial number)
j) Device MAC (This is the RemotEye MAC number)
k) UPS Model (Select the UPS model)
l) UPS Model # (Enter the UPS model number)
m) UPS Serial # (Enter the UPS serial number)
n) UPS Ship Date (Enter the date the UPS was shipped - optional)
o) Start Date (Enter the start date when the monitoring service will start)
p) Service Contract Sales Order # (Enter the service contract # - optional)
q) Click on the Create button to confirm
r) Wait for confirmation that the device was created

5) Contact the user via email and inform them that the account has been created and that they will receive two emails: an activation email and a password email.

6) Have them follow the instructions in the activation email to activate their account.

7) Once the customer activates the account and logs in, guide them to change their password by going to the My Profile menu by clicking on their name on the top right. Then click the Actions button to change your password.

8) Have them go to the Asset Management > Device Certificate menu.

9) Have them look for the device being activated by the serial number and click on the Generate Certificate button, and save the files in a secure place.

10) Then guide them back to the RemotEye 4 web interface Settings > MQTT Settings menu, upload the ".key" file onto the MQTT key section, and click on the Upload button. The other file, ".pem," is uploaded into the MQTT CA section, and click on the Upload button.

11) Have them click on the Connect button and wait until the connection status changes to "Connected." If the connection is unsuccessful, ensure the network firewall allows only outbound connections via port 8883.

12) Have them go to the Device Location page on TMS and ensure they see the device on the map. It might take up to 15 minutes for the device to appear.