If you have an authorized service provider account, you can add additional devices (e.g., RemotEye 4) to an existing customer account associated with your account. To verify your authorized service provider account, refer to the side menu and locate the "Customer/Device Registration" and "Create Account" pages. If they are present, please adhere to the instructions outlined in this guide.

Note: This document assumes that the RemotEye 4 is already installed with the most recent firmware version and can connect to TMS. To ensure that the requirements for connecting a device to TMS are met, please refer to the relevant section here.

1) First, the UPS and RemotEye 4 need to be operational, and the user is logged in as an administrator. Please have them refer to the supplied product documentation if the network configuration for RemotEye 4 is not configured already.
2) Instruct the user to go to RemotEye 4 (device to be added) web interface Settings > RemotEye 4 System Settings > System/Network menu and enter System Name as follows, for example, "1600XP 18kVA 160300007," and click on the Set button to confirm. 

3) Instruct the user to go to the RemotEye 4 web interface to be added and fill in the “Remote Monitoring Service” form (Settings > Remote Monitoring Service). Once the form is filled out and saved on the device, have them take a screenshot and email it to you.
4) Once the email is received, log in to the TMS web portal, click on the Setup menu, select Customer/Device Registration, and enter data accurately as in the email.

a) User (Select the username of the owner of the new device being added)
b) TIC Sales Order # (Confirm the user sent TIC a PO for the monitoring service - optional)
c) Device Type (Select the RemotEye version)
d) Lease Time (Select the time for monitoring service based on the PO. Set 12 months as default)
e) Device S/N (This is the RemotEye serial number)
f) Device MAC (This is the RemotEye MAC number)
g) UPS Model (Select the UPS model)
h) UPS Model # (Enter the UPS model number)
i) UPS Serial # (Enter the UPS serial number)
j) UPS Ship Date (Enter the date the UPS was shipped - optional)
k) Start Date (Enter the start date when the monitoring service will start)
l) Service Contract Sales Order # (Enter the service contract # - optional)
m) Click on the Create button to confirm
n) Wait for confirmation that the device was created

5) Contact the user via email and inform them that the device has been added to their account.
6) Have them log in to their account (link: https://prod.tms.tic.toshiba.com).
7) Have them go to the Asset Management > Device Certificate menu.
8) Have them look for the device being activated by the serial number and click on the Generate Certificate button, and save the files in a secure place.

9) Have them go to the RemotEye 4 web interface, then to the MQTT Settings menu, and upload the “.key” file onto the MQTT key section. The other file, “.pem,” upload into the MQTT CA section.

10) Have them click on the Connect button and wait until the connection status changes to “Connected.” If the connection was unsuccessful, ensure your network firewall allows only outbound connections via port 8883.
11) Have them go to the Device Location page and ensure they see the device on the map. It might take up to 15 minutes for the device to appear.