The "Service Ticket Management" page allows for keeping track of all the fault events that have occurred on the device. Each fault event will add a "Ticket" object to the page. For example, if a fault event, "Fuse Open," happens on the device, TMS will create a ticket for the event for you to keep track of until it is replaced. Once it is replaced, you can change the status to close. 

Note: Typically, fault events need technician intervention to restore the device to normal operation.